These Terms of Service (the “Terms”) are a legally binding agreement between you and Hooh Inc., a Delaware corporation (“Hooh,” “we,” “us,” or “our”), governing your access to and use of our websites, web and mobile applications, browser extensions, APIs, SDKs, and related services that help you store, process, search, and understand documents using AI capabilities (collectively, the “Services”).
By creating an account, clicking “I agree,” or accessing or using the Services, you agree to these Terms. If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization, and “you” shall include that organization. If you do not agree to these Terms, do not use the Services.
These Terms incorporate by reference our Privacy Policy and any Data Processing Agreement (“DPA”) when executed, and any feature-specific terms we provide (collectively, the “Policies”).
Important: The Services use artificial intelligence (“AI”). AI-generated outputs may be inaccurate, incomplete, harmful, or misleading and are provided for informational purposes only. They do not constitute legal, medical, financial, or other professional advice. Always evaluate outputs carefully and consult qualified professionals where appropriate.
1.1 Eligibility. You must be at least the age of digital consent in your country and, in any case, at least 16 years old to use the Services. You may use the Services only in compliance with these Terms and all applicable laws.
1.2 Registration and Security. You must provide accurate information when creating an account, keep your credentials confidential, and promptly notify us of any unauthorized use. You are responsible for all activity under your account.
1.3 Organization Accounts. If you create or join an account for an organization, your use may be controlled by an administrator who can access, disclose, restrict, or remove information in or from the account.
1.4 Third-Party Credentials. You may connect third-party services (e.g., cloud storage, email, calendars). You authorize us to access and process information from those services as needed to provide the Services.
2.1 Your Content. You may upload, submit, store, or otherwise make available files, text, images, audio, video, metadata, prompts, instructions, and other materials to or through the Services (collectively, “User Content”). Except for the limited rights granted in these Terms, you retain all rights in your User Content.
2.2 License to Hooh. You grant Hooh a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, adapt, translate, analyze, transmit, and display User Content solely as necessary to provide the Services to you and anyone you choose to share content with through the Services, to operate, maintain, secure, and improve the Services; to comply with law; and to prevent harm or abuse. Where permitted by law, this license continues for backups and audit logs for a reasonable period.
2.3 Use for Model Improvement. We may use de-identified or aggregated data to improve and develop the Services. We will not use User Content or outputs to train models in a way that could identify you or your organization, unless you opt-in or we have a separate written agreement. Details are in our Privacy Policy or your DPA.
2.4 Your Responsibilities. You are responsible for (a) obtaining all necessary rights and consents to provide User Content; (b) the accuracy, quality, and legality of User Content; and (c) ensuring that your use and User Content comply with these Terms and law.
2.5 Sensitive Data. You can use the Services to upload and analyze documents, including documents that may contain sensitive information. However, you should not upload content you do not have the right to use, or content you would not want exposed if a security incident occurred.
For purposes of these Terms, “Sensitive Data” includes (i) government identifiers (e.g., SSN, passport number), (ii) financial account or payment card numbers, (iii) precise geolocation, (iv) authentication credentials, and (v) information concerning health, genetics, biometrics, sex life, or sexual orientation, and any other information treated as “special category” or “sensitive” data under applicable law.
If you choose to upload Sensitive Data, you instruct and consent to our processing of that data solely to provide and improve the Services (for example, generating summaries, extracting key points, and enabling chat with documents), subject to the Privacy Policy. You are responsible for deciding what you upload and for using appropriate caution, including redacting information where appropriate.
2.6 Deletions. You may delete User Content from the active environment at any time. Residual copies may persist in backups for a limited period consistent with our data retention policies.
3.1 Outputs. The Services may generate summaries, classifications, extractions, translations, recommendations, or other content (“Output”). Outputs are generated automatically and may be incorrect or incomplete.
3.2 License to You. Subject to these Terms and your compliance, Hooh assigns to you our rights, if any, in Outputs generated from your prompts and User Content, to use such Outputs for your personal or internal business purposes. This assignment does not transfer ownership of our underlying models or the Services.
3.3 Similarity. Due to the nature of AI, similar Outputs may be generated for multiple users. You should not rely on Outputs as confidential or unique.
3.4 No Professional Advice. Outputs and the Services do not constitute legal, medical, financial, or other professional advice and are provided “as is.” You are responsible for evaluating Outputs and for your decisions and actions.
3.5 Medical Information Disclaimer; No HIPAA
Medical Information Disclaimer. The Services may help you understand or organize information contained in documents (including medical records or lab results), but the Services do not provide medical advice, diagnosis, or treatment recommendations. Outputs may be incomplete, incorrect, or outdated. You are responsible for verifying information with qualified professionals and for decisions you make based on the Services. If you think you may have a medical emergency, call emergency services immediately.
No HIPAA. Hooh is not a “covered entity” or “business associate” as those terms are defined under the U.S. Health Insurance Portability and Accountability Act (“HIPAA”). Do not use the Services for activities that would require HIPAA compliance unless we have agreed to a separate written arrangement.
You agree not to:
We may suspend or terminate access for violations.
5.1 Third-Party Services. The Services may interoperate with third-party products and services. We are not responsible for third-party services, and your use is governed by their terms and privacy policies.
5.2 Beta/Preview. We may offer features identified as alpha, beta, preview, or evaluation (“Beta Features”). Beta Features are for evaluation only, may be subject to additional terms, may change or be discontinued at any time, and are provided “as is” without commitments.
6.1 Plans. We may offer free, paid, usage-based, and enterprise plans. Plan limits and features are described at purchase or in your order form.
6.2 Billing. You authorize us and our payment processors to charge your payment method for all fees. Subscriptions auto-renew at the end of each term unless you cancel before renewal through your account settings, your order form, or (for In-App Purchases) through your Apple ID subscription settings.
6.3 Free Trials and Promotions. We may offer free trials. We may require a valid payment method to start a trial. Unless you cancel before the end of the trial, your trial will automatically convert to a paid subscription and you authorize us to charge your payment method for the applicable fees. Trial length and eligibility are shown at signup. We may limit trials to one per user, account, or payment method, and we may end a trial early if we detect abuse.
6.4 Price Changes. We may change prices by giving reasonable advance notice. New prices apply at the next renewal term unless otherwise stated in an order form.
6.5 Taxes. Fees are exclusive of taxes, duties, and similar charges. You are responsible for all such amounts, except taxes on our income.
6.6 Refunds. Unless required by law or stated otherwise in your order, fees are non-refundable.
6.7 Late Payments. Overdue amounts may accrue interest at the lesser of 1.5% per month or the maximum legal rate, plus reasonable costs of collection.
6.8 Cancellation. You may cancel your subscription at any time through your account settings (or, for In-App Purchases, through your Apple ID subscription settings). Unless required by law, cancellation takes effect at the end of the then-current billing period and we do not provide prorated refunds.
6.9 App Store Purchases. If you purchase a subscription through the Apple App Store (an “In-App Purchase”), Apple processes the payment and manages billing. Cancellations, renewals, refunds, and price changes for In-App Purchases are governed by Apple’s terms and policies, and you must manage your subscription through your Apple ID account settings. We do not have access to your full payment details for In-App Purchases and cannot directly issue refunds for App Store transactions.
6.10 Web Purchases. If you purchase a subscription on our website, payment is processed by our payment processor. You can manage cancellation or plan changes through your account settings on the website (if available) or by contacting support.
6.11 “Unlimited” and Fair Use (Hooh Pro). Certain plans (such as Hooh Pro) may be described as “unlimited.” To prevent abuse and protect the Service for all users, “unlimited” is subject to our Fair Use Policy:
7.1 Hooh IP. We and our licensors own all right, title, and interest in and to the Services, including software, models, algorithms, templates, interfaces, designs, and documentation. No rights are granted except as expressly set out in these Terms.
7.2 License to Use the Services. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Services during your subscription term.
7.3 Feedback. If you provide suggestions or feedback, you grant us a royalty-free, worldwide, transferable, sub-licensable, irrevocable, and perpetual license to use and exploit the feedback for any purpose.
8.1 Security. We implement technical and organizational measures designed to protect User Content. However, no system is perfectly secure, and you acknowledge the risk of security incidents.
8.2 Privacy. Our collection and use of personal data are described in our Privacy Policy. If we process personal data on your behalf as a processor, a DPA will apply. In case of conflict between these Terms and a signed DPA, the DPA controls for processing activities within its scope.
8.3 Data Location and Transfers. We may process and store data in the United States and other countries subject to appropriate safeguards and law.
8.4 Incident Notification. We will notify you of a personal data breach as required by law and our DPA, where applicable.
If you believe content on the Services infringes your copyright, you may submit a notice pursuant to the DMCA to our designated agent:
Your notice must include the information required by 17 U.S.C. §512(c)(3). We may remove content and terminate repeat infringers as appropriate.
We may modify or discontinue the Services (in whole or part) with reasonable notice when feasible. We may update these Terms from time to time. If changes are material, we will provide notice (e.g., by email or in-product). Changes take effect at the next renewal or your continued use after the effective date. If you do not agree, you must stop using the Services.
We may suspend or terminate access to the Services immediately if: (a) you breach these Terms; (b) your use poses security or legal risks; (c) required by law; or (d) you fail to pay fees. You may terminate at any time via your account settings. Upon termination, your right to use the Services ends. We will delete or de-identify User Content from active systems within a reasonable period, consistent with our data retention policies.
THE SERVICES AND OUTPUTS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, HOOH DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. HOOH DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT OUTPUTS WILL BE ACCURATE, COMPLETE, OR RELIABLE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) IN NO EVENT WILL HOOH BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THE SERVICES; AND (B) HOOH’S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICES WILL NOT EXCEED THE GREATER OF (I) THE AMOUNTS PAID BY YOU TO HOOH FOR THE SERVICES IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR (II) US $100.
If you are a consumer, you may have mandatory rights under the laws of your country or state, including rights related to digital services, warranties, or withdrawal (“cooling-off”) periods. Nothing in these Terms is intended to limit or exclude those mandatory rights. Where a statutory withdrawal right applies to a purchase of digital services, we will honor it as required by applicable law.
You will indemnify and hold harmless Hooh, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your User Content; (b) your use of the Services; (c) your violation of these Terms or applicable law; or (d) your infringement or misappropriation of any rights of a third party.
These Terms are governed by the laws of the State of Delaware, without regard to conflict of laws principles. Except where prohibited by applicable law, you and Hooh agree to submit to the exclusive jurisdiction and venue of the state and federal courts located in New Castle County, Delaware, to resolve any dispute arising out of or related to these Terms or the Services.
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